Q: What's included with the Paella?
A: Paella includes a tossed green salad, balsamic vinaigrette dressing, dinner rolls and all (standard) disposable plates and eating utensils.
Q: Can I use my own silverware, dinnerware or disposable plates I purchased instead of the ones you provide?
A. Absolutely! We provide standard disposable plates, napkins and eating utensils at no extra cost. You can always use your own, rented or purchased dinnerware at your event.
Q: At what time will you arrive to prepare the paella?
A: Time of arrival is determined by size of event, location, travel time and the time you would like paella ready for serving. Normally between 2 hours before serve time.
Q: What time will the paella be served?
A: Senor Pepe's Paella Catering LLC. is commited to serving the total number of plates ordered to all guests at the scheduled time agreed upon on contract. Should unforseen circumstances arise, Senor Pepe's Paella Catering staff will transfer food into disposable trays and leave food at venue.
Q: What happens if more guests show up on the day of my event?
A: We can not guarantee that uncounted guests not included in the original ivoice will be served. We always prepare extra food to guarantee the number of plates ordered on the invoice. If a customer has extra guests and there is leftover food, the customer must pay for the additional plates of food served as agreed upon on contract.
Q: What happens with any food thats left over?
A: Once we serve the total number of plates ordered. Any leftover food is the property of Senor Pepe's Paella Catering LLC and is left to his or his staff discretion to distribute, leave on site or dispose of as needed.
Q: If I need you to stay longer at the event is there an additional charge?
A: We schedule the amount of time needed based on your events serve time. If you require additional time, We will gladly accommodate an extra half hour at no cost to you if no other event is scheduled on that day. Any additional time will be at cost of $100.00 per hour
Q: Do you charge more if we want to be served late in the day?
A: We always try to work with your schedule. Depending on location and serve time (after 7:00 PM) An additional charge will be added to book a room for that evening.
Q: Do you provide staff to serve food?
A: Staff is provided based on size of event. Staff will asisst chef with initial set up, assist chef serving paella at workstation and breakdown of paella equipment when time of service is over. Any additional staff to assist with venue will be charged at a cost of $50.00 per hour (minimum 3 hours) per staff member.
Q: Do you provide canopy, tent, tables, chairs or outdoor furniture to rent for our guests?
A: No. Since we travel throughout the state, we do not provide canopy, tent, table, chair or outdoor furniture rental service. This service can be provided by many local vendors in your area.
Q: How far do you travel?
A: We travel from Jacksonville to as far south as Key West and from Naples to Panama City including coast to coast surrounding areas. Special arrangements and additional requirements are needed when traveling over 50 miles from service area.
Q: What are the special arrangements and additional requirements when traveling?
A: Depending on location, serve time and distance. We will need to book a room (additional charge) for one night at a hotel.
Q: Are there additional charges for out of area events?
A: Yes, catered events over 50 miles from our local service area are charged a fee (to cover travel time in vehicle) This fee is determined by location, distance and travel time.
Q: When should I book my event?
A: Dates are limited especially during peak season. Holidays are extremely busy and most are booked early throughout the year. We recommend to book and secure your event as soon as you know the date.
Q: How do I secure the date?
A: Securing the date is simple. Once you have your date, we will generate an invoice with the basic information. A (non-refundable) deposit will secure your date. We gladly accept Visa, Master Card, American Express & Discover cards. We also accept business and personal checks.
Q: How much is the deposit?
A: The deposit is determined based on the size of your event. Deposit start at $300.00 and can be higher depending on the size of your event.
Q: Do I lose my deposit if I cancel?
A: Unfortunately yes. Deposit and all monies received are non refundable. Your reservation secured the date that was available for other potential customers.
Q: When do I pay the remaining balance for my event?
A: If you paid your (deposit) with a credit card, invoices with a balance of $500.00 or less can be paid on or before date of the event. Invoices greater than $500.00 full balance due must be paid 30 days prior to date of the event.
Q: Do you charge extra for working on Holidays?
A: Yes. There is an additional fee for the following Holiday's
1) December 24th Christmas Eve. ($300.00)
2) December 25th Christmas Day. ($300.00)
3) December 31st New Years eve. ($300.00)
4) New Years Day ($300.00)
5) Mothers Day ($200.00)
6) Memorial Day ($200.00)
7) Fathers Day ($200.00)
6) July 4th (Independence day) (closed)
5) Thanksgiving Day (closed)