Q: What is included with the Paella?
A: Paella includes a tossed green salad, dressing, dinner rolls with butter. all (standard) disposable plates, napkins and eating utensils.
Q: At what time, will the Chef arrive to prepare the paella?
A: Time of arrival is determined by size of event, location travel time and the time you would like paella ready for serving. Between 2 to 3 hours before serve time.
Q: What time will the paella be served?
A: Senor Pepe’s Paella catering is committed to serve all guests at the scheduled agreed upon time as per written contract. Should unforeseen circumstances arise, Senor Pepe’s Paella Catering staff will transfer food into disposable trays and leave food at venue.
Q: If I need you to stay longer at the event is there an additional charge?
A: We schedule the time based on your event. If you require additional time, we can gladly accommodate an extra half hour at no cost provided, no other event is scheduled on that day. Should you require additional time, it will be at a cost of $100.00 an hour.
Q: Do you only provide buffet service or do you offer plating service for events?
A: We provide with your order buffet style service. If your event requires plating service, pricing will be at full price per plate.
Example: Paella Valenciana serving 20 or more would be charged at $22.00 per plate, Paella de Marisco serving 20 or more would be charged at $25.00 per plate. (plating requires additional time and staff)
Q: Do you provide staff to serve food?
A: Staff is provided based on size of event to serve food buffet style. Staff will assist chef with initial set up, assist chef serving paella at work area and breakdown of paella equipment when time of service is over.
Q: Do you provide canopy, tent, tables, chairs or outdoor furniture to rent for our guest?
A: Because we travel throughout the state, we do not provide canopy, tent, table, chair or outdoor furniture rental service. This service can be provided by many local vendors in your area.
Q: How far do you travel?
A: We travel as far south as Key West and up to 180 miles north of Naples, Florida and coast to coast surrounding areas. We can travel further north with special arrangements that have additional requirements.
Q: What are the special arrangements and additional requirements when traveling?
A: Depending on location, distance and late serving (after 7:00 PM) we may need to make special arrangements and book a room at an (additional charge) for an overnight stay at a hotel.
Q: Are there additional charges for out of area events?
A: Yes, catered events over 50 miles from our local area are charged an (out of area service fee) This fee is determined based on location, distance and travel time.
Q: When should I book my event?
A: Dates are limited especially during peak season. Holidays are extremely busy most are booked early throughout the year. We recommend book and secure your event as soon as you know the date.
Q: How do I secure the date?
A: Securing the date is simple. Once you have your date, we can generate an invoice with the basic information. A (non-refundable) deposit will secure your date. We gladly accept Visa, Master Card, American Express & Discover cards. We also accept business and personal checks.
Q. Can I change the arrival time or serve time after booking the event?
A: Arrival time and Serve time is final. Unless arrangements have been made in advance and the requested new time is available.
Q. Can I change the date after booking my event?
A. Unfortunately, No. Once you secured the date of your event, we lose the opportunity to book that date with potential customers.
Q: Do I lose my deposit if I cancel?
A: Yes. Deposit and all monies received are non- refundable. Your reservation secured the date that was available for potential customers.
Q: When do I pay the balance due for my event?
A: If you paid your (deposit) with a credit card, invoices with a balance of $500.00 or less can be paid on or before date of the event. Invoices greater than $500.00 full balance due must be paid 30 days prior to date of the event unless special arrangements were made in writing.
Q: Do you charge extra for working on Holidays?
A: Yes. There is an additional fee of $100.00 for the following Holiday's
1) December 24th Christmas Eve.
2) December 25th Christmas Day.
3) December 31st New Years eve.
4) New Years Day
We are closed on Thanksgiving Day.